Text Chat Operator Jobs From Home: 20+ Best Companies to Work For

Text Chat Operator Jobs From Home


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Are you looking for text chat operator jobs from home? If you’re a stay-at-home parent, for example, with customer service experience, a text chat operator position may be a wonderful opportunity to work from home with a flexible work schedule.

Fortunately, there are countless companies that offer many different types of text chat operator jobs, such as technical support, email support, customer service support, and much more.

Considering this, some text chat operator positions may require you to have knowledge in a specific industry, excellent communication skills, and much more. However, every option on our list will provide you with paid training before you start.

In this post, we will discuss what a text chat operator is, the requirements to become one, the best text chat operator jobs from home, and much more.

In This Post:

What Are Text Chat Operator Jobs From Home?

The majority of text chat operator jobs involve providing non-phone based, online support to customers. They’re similar to virtual call center jobs but don’t require the use of a phone. To communicate, you will only use text, chat, and email only.

Here is a list of various tasks you may be required to perform:

  • Customer service
  • Virtual assistance
  • Technical support
  • Email support
  • Sales agent

For example, you may be tasked with the role of answering customers questions about products and services through the text chat support box on the website of the company you work for.

Considering this, you would be required to have a well-rounded understanding of the companies products and services, so you can properly answer the questions and resolve problems.

What Are the Requirements to Work as a Text Chat Operator?

Requirements to work as a text chat operator differ from company to company.

However, there are some skills all companies expect applicants to possess, such as excellent communication skills, the ability to speak fluent English, a fast typing speed, etc.

These skills will allow you to successful complete tasks you will receive as an employee of these companies.

Here are several of the major requirements to work from home as a text chat operator:

  • Being 18 years of age or older
  • Having a laptop or PC
  • Having stable internet connection
  • Speaking fluent English
  • Having excellent communication skills
  • Having industry based knowledge
  • Possessing the ability to multitask
  • Having a fast typing speed
  • Taking an interview and completing training

With so many requirements, you may feel overwhelmed. However, you will receive paid training before you start a position as a text chat operator, so don’t worry.

How Much Do Text Chat Operators Earn?

How much you will earn as a text chat operator will depend on your position and the company you work for. However, according to ZipRecruiter, the average full-time text chat operator makes right around $19 per hour.

Considering this, keep in mind that you may earn more or less depending on your previous experience and skills.

For example, if you have no prior customer service experience, you will probably start at around $10 an hour, which isn’t bad if you’re just starting out.

On the other hand, if you’re skilled and have previous experience, you can expect a base pay starting at around $15 per hour.

Most of the text chat operator jobs mentioned on our list also offer benefits, such as paid time-off, health care coverage, employee discounts, and much more.

20+ Best Text Chat Operator Jobs From Home

Now that you know what a text chat operator is, the requirements to be one, and how much you can make, here is a summary of the 20+ best companies that offer positions as a text chat operator from home.

1. Apple

Apple is by far one of the biggest competitors in the tech sector and as a result offers several customer and technical support positions.

As an Apple at Home Advisor, you will be responsible for answering questions that customer’s have about Apple products, accessories, and services, including both hardware and software.

Considering this, you will need to be knowledgeable about Apple products and services, and have excellent communication skills. Organization skills, troubleshooting experience, and the ability to multitask are also desirable.

If you’re hired, Apple will train you before you start a position as an at home advisor.

The position will come with competitive pay, wonderful benefits, product discounts, and the opportunity to participate in an Apple stock plan. You will also be provided with the equipment needed to work the position, such as a iMac and a headset.

2. Arise

Arise is a virtual solutions company that helps brands connect with service partners who can provide sales, customer, and technical support services.

As a result, Arise is always hiring for text chat support positions in countless categories, such as customer support executives, email support executives, chat operators, live text chat support, and much more.

One aspect of Arise that is different than other text chat operator jobs, is that you work as your own boss. This means that you are neither an employee of Arise or an employee of your clients.

This will allow you to work as much or as little as you want and create your own schedule.

However, before you start your position as a text chat operator, you will still undergo rigorous paid training.

The payment structure depends on your expertise and the number of hours you dedicate to your work with Arise. However, you can expect a starting base pay of around $10 per hour.

3. Ginger.io

Ginger.io is a company that aims to reinvent mental health care by using artificial intelligence specialists to provide around the clock care for people who need mental and emotional support.

They offer positions for both clinical and technical support. Depending on the position you apply for, you may need counseling or a medical background and certified qualifications to get hired.

You will also need a full understanding of the company’s processes and mission so you can properly respond to their client’s inquiries, feedback, and frequently asked questions.

If this sounds like a good fit based on your qualifications, abilities, and experience, you can head to their website and fill out an application. If you’re suitable for a position, they will get back to you as soon as possible.

Once you’re hired as a live chat operator, your expected pay will be determined by your previous experience, qualifications, and the position you’re hired for.

4. Best Buy

Best Buy is a massive multinational technology retailer, which I’m sure we have all heard of.

Nor only do they sell phones, video game consoles, TVs, tablets, computer accessories, and almost every other type of electronic, they also offer technical support for Apple and Microsoft products.

As a result, Best Buy is always hiring technical support agents to provide support to customers of various products.

Considering this, to get a job as a text chat operator, you’re required to have previous tech support experience, problem solving skills, and be familiar with various Apple and Microsoft products.

You will also be expected to work around 35 hours a week and may even be required to work evenings and weekends.

As a technical support agent for Best Buy, you can expect to earn a base pay of $11 to $12 per hour. You will also receive benefits such as product discounts and much more.

5. Capital Typing

Capital typing is an outsourcing company that provides brands and businesses with several services, such as market research, language translation, data entry, and data transcription.

With such a wide variety of departments, they also offer email and live chat support jobs. Simply put, as a text chat operator, you will provide both live chat and email support from your home.

Capital Typing has a very strict application process. As a result, if you apply for a position, you will undergo a Skype interview before you start working as a live chat operator.

However, with attractive compensation rates, they are among the best payers in the customer service industry. Considering this, you can expect to start earning a base pay of $16 an hour.

6. Automattic

Automattic is a leading web based company that deals with provision of open-source platforms in the blog management industry. Their company is behind the creation of WordPress, Tumblr, Gravatar, WooCommerce, and other software.

As a result, they offer several text chat operator jobs and currently have customer support representatives in more than 77 countries across the world.

To get hired, you will need to pass an initial screening process to qualify for a position. After the interview, you will work with them for a set period of time and then based on your performance, you will be offered a position that best suits your skills and experience.

The pay rate is very competitive and there are many benefits for full-time employees, such as paid time-off, pension contribution, life insurance, and much more.

You will also be provided allowance for setting up a home office and reimbursed for the cost of software and various equipment.

7. SiteStaff Chat

As the name suggests, SiteStaff, which is Denver-based, is a company that offers chatting staff and other staffing services to small businesses.

Some of the text chat operator jobs you can be hired to do from home include sales host, customer support agent, and chat host.

Besides having excellent grammar, spelling, and punctuation skills, to get hired with SiteStaff Chat, you need the ability to multitask and have a typing speed of at least 70 words per minute to qualify.

If you’re hired, you will undergo a paid training program before you start your job as a text chat operator.

As a text chat operator for SiteStaff, you can expect to earn anywhere around $10 an hour. However, they also offer residual commissions, weekly bonuses, opportunities for accelerated career advancement, and much more.

8. Support

Support is a company that has made a name for itself as being one of the best support agencies for businesses in the technology industry.

Considering the company is technology-oriented, you are required to have experience troubleshooting iOS, Android, Mac, and Windows devices to qualify for a job.

You are also expected to have wonderful communication skills, a fast typing speed, and previous experience in the customer service industry.

The application process is fairly simple and straightforward, but you will need to go through a background check before they make their final decision about whether or not they will hire you.

As a text chat operator for Support, you will earn a starting pay of around $11 per hour. However, they also offer tuition reimbursement, paid time off, health insurance, and much more.

9. Concentrix

Text Chat Operator Jobs From Home

Concentrix is a company that is well-known for providing some of the best customer support experience for clients all around the world. They currently specialize in sales, service, and technical support roles.

Simply put, as a Concentrix support agent, you will respond to queries and feedback given by clients though email support tokens and chat transcripts. They are currently offering customer service positions in more than 35 states.

To get a job with them, you will need a reliable computer, stable internet connection, and a secure workplace. If you’re hired, you will be provided with rigorous paid online training before you start.

You will also be evaluated after training to make sure you’re prepared for your position.

As a support agent for Concentrix, you will start earning around $10 hourly and receive pay every two weeks. You will also be expected to work a minimum of 40 hours per week.

10. Fancy Hands

Fancy Hands is a company that provides tech, operations, and even business processes support to organizations, agencies, and brands.

As a result, they are know for offering several work-from-home jobs, such as data entry, virtual assistance, and text chat support. However, as a text chat support agent, you will also provide tech and email support.

Considering this, if you already have prior experience in the tech industry, Fancy Hands may be a great job opportunity for you.

If you’re hired as an independent contractor, you can expect to earn up to $7 for every task you complete. This compensation may not sound like much, but the tasks are easy and straightforward and don’t require much time to complete.

To get started, simply go to the Fancy Hands website, create an account, fill out a form about your skills and prior experience, and then they will provide you with the best position for you.

11. The Chat Shop

Founded in 2012, The Chat Shop is a UK-based company that has made a name for itself by providing live chat support to businesses all around the world.

Considering they work with businesses in many different industries, they offer positions for all kinds of customer service agents, including text chat operators.

To apply for a job with The Chat Shop, you’re required to be fluent in English, be able to multitask, have a minimum typing speed of around 80 words per minute, and be available to work anywhere between 35 to 40 hours per week.

If you’re hired after the initial selection process, you will receive rigorous paid training before being allotted work.

As a text chat operator from home, you can expect to earn an initial base pay of $10 per hour. You will receive payment monthly via wire transfer.

12. GitHub

GitHub is a code hosting company for collaboration and version control, which allows people to work together on projects from anywhere.

The majority of text chat operator positions offered by GitHub are for technical support. Considering this, the job will involve supporting clients and dealing with various queries relating to GitHub Actions, the GitHub ecosystem, and even GitHub Packages.

However, you will also be required to track bugs, errors, and any other problems to help improve GitHub’s troubleshooting documents.

One advantage of GitHub is that they are always hiring an offer global positions, meaning you can work from anywhere as long as you have a computer and a stable internet connection.

The amount you can expert to earn will depend on your previous experience, your familiarity with GitHub, and your level of tech-savviness.

13. Kelly Connect

Kelly Connect is a well-known staffing company that offers services to businesses in almost every area of expertise, such as Education, Science, Engineering, Office, Light Industrials, and much more.

As a result, they offer several full-time and part-time job opportunities that allow you to work from the comfort of your own home.

To apply for a technical support position with Kelly Connect, you will need at least a high school diploma, prior experience in the technical support field, the ability to multitask, and great communication skills.

As a technical support agent, you can expect a base pay of at least $15 per hour. You will also receive a $500 bonus just for completing their 3-week training program.

After you have been working for Kelly Connect for more than a year, you will start receiving paid time-off and many other benefits.

14. OutPLEX

OutPLEX is a leading digital and contact management company that offers outsourcing and networking services to its clients.

Simply put, OutPLEX is a one-stop-shop of employees for call center services, SMS support jobs, software development support, live text chat support services, email support services, and much more.

As a customer sales representative or sales chat agent for OutPLEX, you will help customers solves issues through text chat and email.

If you have excellent communicate skills and can type more than 50 words per minute, a position with OutPLEX is a wonderful opportunity. Since they have been in business over 17 years and are well known, working with them will be great to have on your resume.

All you need to apply for a position with OutPLEX is a high school diploma and customer support experience.

However, keep in mind that the application process is extremely competitive as a result of them receiving more than 2,000 applicants per month.

To stand out from the competition, make sure your application is detailed as possible with regards to your qualifications.

15. ModSquad

Previously known as Metaverse, ModSquad is a digital marketing company that helps brands make sure their products and services get advertised to their target audience.

Working with countless brands, organizations, and agencies, such as the NFL, Warner Bros, Electronic Arts, Harper Collins, and even the U.S. State Department, ModSquad offers countless text chat operator positions.

As a text chat support agent, you will be communicating with clients via social media, moderating forums, and even managing various online communities.

In addition to working as a text chat support agent, you can also apply for a position as a brand representative or an in-service account manager.

Although requirements are project-specific, you can expect to make $8 to $10 per hour. Aside from project-specific requirements, to land a job with ModSquad, you will need a reliable computer, high-speed internet, and a workplace that is private and secure.

16. Sedgwick

Sedgwick is a claims management service company that has made a name for itself by providing some of the best customer support in the claim-settlement industry.

Considering this, if you’re comfortable handling compensation and insurance claims, you can apply for a support agent position with Sedgwick.

Besides the ability to handle insurance and compensation claims, you also need at least a GED degree, excellent communication skills, and a minimum of a year of experience in the customer service industry.

Similar to Concentrix, you can expect an average base pay of $10 per hour. However, you will also be provided with a computer and compensated for costs incurred for internet, which amounts to $75 per month.

17. Amazon

Tech giant Amazon is offering online chat operator positions to help Amazon customers make purchases with ease and solve post-sale issues and problems.

Although they offer part-time positions that will require you to work anywhere from 20-29 hours per week, you will be expected to work up to 60 hours during peak season when customer chat volume increases drastically.

To land a customer support position with Amazon, you’re required to have a high school diploma, prior experience in customer service, excellent problem-solving skills, and the ability to use Microsoft Outlook and Windows 10.

The pay and benefits you receive, will depend on your location, job status, and how many hours you work per week. However, you can expect hourly earnings of $15.

If you become a full-time employee, you will also receive perks, such as health care coverage, a 401k plan, paid time off, employee discounts, and much more.

18. LiveWorld

LiveWorld is a company that works with many businesses and brands to help them improve brand awareness and initiate customer dialogue.

As a social media customer care agent for Liveworld, you will monitor social media posts, interact with customers, and respond to queries through online chat and messaging apps.

LiveWorld offers both part-time and full-time customer support agent positions.

Considering LiveWorld specializes in social media customer support, you are required to have a deep understanding of social media platforms, such as Instagram, Facebook, and Twitter.

You’re also expected to have excellent grammar, spelling, and punctuation skills, and have experience in the customer service industry.

In addition, if you’re also bi-lingual, you can apply for a translation position with LiveWorld as well.

Although how much you make will depend on your position, you will earn a starting pay of $8 to $10 per hour depending on your location and can make as much $15 per hour.

19. Zapier

Zapier is a global customer support company that spans across 24 countries and 17 time zones. Using the popular chat support software known as Slack, they offer countless text chat operator jobs.

To qualify for a position with Zapier, you will need prior experience in customer support, fabulous interpersonal skills, and a stable, high-speed internet connection.

With the average earnings for text chat operators being $16 per hour, Zapier is one the highest payers when it comes to customer support jobs.

However, the high pay isn’t the only reason a customer support position with Zapier is a great option. They also offer a flexible work schedule and will provide you with equipment needed, such as a computer and other tools.

20. Uber

As one of the most popular ride-sharing services, Uber has countless text chat operator positions around the world.

As a live chat operator for Uber, you will respond to a wide variety of customer queries and complaints through email and text chat.

With such high demand for support, you will need to be available a minimum of 40 hours per week to qualify for a position. This means that you may be required to work evenings and even weekend shifts.

You will also be expected to have good communication skills, the ability to multi-task, and preferably, a college degree, although it’s not compulsory.

If you’re hired for a position, you will undergo a 3-day training program before you start.

As a live chat operator for Uber, you will earn a starting hourly wage of $10. Uber also offers paid time off and service discounts, among other benefits.

Additional Text Chat Operator Jobs From Home

Here are several addition text chat operator jobs you can do from home. The applicant requirements, tasks you will perform, and the pay you can expect, are all similar to the text chat jobs mentioned above.

  • Sutherland: Provide technical text chat and email support for various industries.
  • Needle: Provide online shopping text chat and email support.
  • LivePerson: Provide text chat and email support to customers of top brands.
  • PrestoExperts: Provide text chat and email support for tutoring, counseling, programming, and much more.
  • Site5: Provide customer support through text chat and email.
  • Knack: Provide marketing, engineering, and technical text chat support.
  • GearLaunch: Provide email and text chat support for people troubleshooting Shopify.

Text Chat Operator Jobs From Home FAQs

Here are the answers to a few of the most frequently asked questions about text chat operator jobs from home:

Can I Still Get Hired if I’m Not Based in the USA?

Considering text chat operator jobs from home can be done from anywhere around the world as long as you have a computer and a stable internet connection, the majority of the companies on our list do not require you to be based in the United States.

However, most of them do require you to be fluent in English and have excellent grammar, spelling, and punctuation skills.

Do I Need a College Degree to Work as a Text Chat Operator?

Almost every single company on our list does not require you to have a college degree to apply as a text chat operator.

However, the majority of them do require applicants to have a high school diploma or a GED equivalent to qualify for a position.

How Many Hours Will I Be Required to Work per Week?

The amount of hours you will be required to work per week will vary depending on the company you work for and what your position involves.

This amount, including when you will be expected to work should be mentioned in the job listing.

However, the majority of companies on our list offer flexible work hours and some even allow you to work as little or as much as you want to. Some also offer both part-time and full-time text chat operator positions.

Final Thoughts on Text Chat Operator Jobs From Home

As provided above, there are several text chat operator jobs you can apply for. However, the terms of application as well as compensation differ from one company to another, so make sure you choose the best fit for you.

Nonetheless, if you’re looking for a non-phone based job that allows you to work from home, they are all wonderful options, especially if you enjoy helping people resolve problems.

While majority of these jobs do not require prior experience, some do require a technical, legal, or even a medical background.

Some also require you to have the ability to multitask, have excellent communication skills, be able to type fast, along with a few other requirements.

So, without further ado, choose a company that works best for you and start earning money by putting your skills of helping people resolve problems to use!

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